Information about us
We operate the website www.rendersystems.com (our Website). We are SAS (Europe) Limited, a company registered in England and Wales under company number 04264226 and have our registered office at Cheriton Bishop, Exeter, Devon, EX6 6JE. Our VAT number is 787 0755 84.
Use of personal information
Any information you submit through our Website or when placing an order will be held in the strictest confidence. We use the information you provide to us for the purposes of providing the goods or services you have requested and for advertising, marketing and public relations. We hold information only for as long as necessary for those purposes. To ensure that your personal information is not used without your consent, when completing forms on our Websites that send information to a database which may be used in the future, e.g. mailing lists, registration, etc., you will be asked to specify whether or not you would like to receive information from us in the future. Forms used just to send email; post messages, etc., do not include the option, but will never be used to send unsolicited information.
Sharing of your information
We do not sell our name and address lists. However, information which has been submitted voluntarily by you may be passed to our business partners to complete your order or provide you with more information. Unless required by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
If you choose to receive information from us, each message will also include instructions on how to “unsubscribe” from future mailings should you wish to cancel.
All information you provide to us is stored on our secure servers. Precautions we employ to protect your data include physical security, firewalls, virus and intrusion protection software as well as strict security policy and procedures affecting both the physical and logical infrastructures (these policies may not apply to information obtained offline). Any payment transactions will be encrypted using SSL technology. Where we have given you a password (or where you have chosen a password) which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Other information collected
We may collect information related to the use of our Website, including: the number of visits our Website receives, the types of browsers used and the number of files downloaded, but never personal information. This information is anonymous and is gathered through our servers’ log files. This log file information allows us to create better content aimed at our viewer’s preferences.
When you visit our Website a “cookie” will be issued to your computer by our system. This is a small file that allows us to identify your computer, monitor our Website use and personalise the content of the Website for you. The cookie alone contains no information which can identify you personally. Cookies help us to improve our Website and to deliver a better and more personalised service. The following cookies we use on our Website are essential for the site to operate.
Accessing and updating your personal information
You are entitled to see the information we hold about you and to ask us to make changes to ensure it is accurate and up to date. If you wish to do this, please contact us or write to SAS (Europe) Ltd, Cheriton Bishop, Exeter, Devon, EX6 6JE. A small fee may be payable. You can also request to have your name removed from our contact list by contacting us at any time.
Questions or comments
SAS Europe knows that your privacy is very important to you. We welcome questions and comments regarding this policy, so feel free to contact us at firstname.lastname@example.org.
CONDITIONS OF SALE
(a) All quotations are made, and all orders are subject to the following conditions. All conditions of the Customer or other terms, conditions or warranties whatsoever are excluded from the contract or any variation thereof unless expressly accepted by the Company in writing.
(b) Quotations shall only be available for acceptance for a maximum period of 30 days from the date thereof and may be withdrawn by the Company within such period at any time by writing or oral notice.
(c) Acceptance of delivery of Goods shall constitute acceptance of these Conditions where acceptance has not previously been communicated by the Customer of the Company.
(d) If any statement or representation upon which the Customer relies has been made to the Customer other than in the documents endorsed with the Company’s quotation or acknowledgement of order the Customer must set out that statement or representation in a document to be attached or enclosed on the order in which case the Company may clarify the point and submit a new quotation.
(a) Notwithstanding that samples may be or have been submitted by the Company the sale to the Customer is not and shall not be deemed to be a sale by sample for the purpose of Section 15 or Sale of Goods Act 1979.
(b) Any samples submitted to the Customer are intended to indicate only the substance and the general character of the materials and the Customer shall have no claim if the colour or composition of the bulk supplied fails to correspond with the sample in such respect unless the particular requirements is specified by the Customer and accepted by the Company in writing or unless the sample has been supplied for the purpose of batch approval.
(a) Time for delivery is given as accurately as possible but is not guaranteed. The Customer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery time stated.
(b) The date of delivery shall in every case be dependent upon prompt receipt of all necessary information – final instruction or approvals from the Customer. Alterations by the Customer in specifications or quantities required may result in delay in delivery.
(c) The Company shall endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so. Where delivery is postponed otherwise than due to default by the Company, the Customer shall pay all costs and expenses including a reasonable charge for storage and transportation occasioned thereby and the Company shall be entitled to invoice the Goods in accordance with these Conditions.
(d) Unless otherwise expressly agreed, any packaging supplied by the Company is intended to be only sufficient to protect the Goods for all normal conditions of transit and/or the normal period of transit only.
4. RISK AND TITLE
(a) Risk shall pass to the Customer so that the Customer is responsible for all loss, damage or deterioration of the Goods;
(i) If the Company delivers the Goods by its own transport at the time when the Goods or a relevant part thereof arrive at the place of delivery or
(ii) In all other circumstances at the time when the Goods or a relevant part thereof leaves the premises of the Company whether or not the Company arranges transport and where the Goods are delivered by carrier any claims for loss or damage in transit must be made by the Customer against the carrier in accordance with the carrier’s condition.
(b) Title in the Goods or any relevant part thereof shall pass to the Customer when the Customer has paid to the Company all sums due and payable by it to the Company under this Contract all other prior contracts between the Company and the Customer or when the Customer serves written notice upon the Customer specifying that title in the Goods or such part thereof has passed whichever shall be the earlier in time and the Customer shall permit any officer employee representative or agent of the Company to enter on to the Customer’s premises and to repossess the Goods at any time prior thereto.
(c) The Customer shall only be at liberty to sell the Goods purchased from the Company prior to the passing of title on the understanding that if the Customer does sell the Goods, then the Customer will hold on trust for the Company so much of the proceeds of sale received by the Customer under contracts which include any of the Goods either in their original or altered state as are necessary to discharge payment in full to the Company. If the Company so requires, the Customer shall store the Goods separately from other goods and shall ensure that they are clearly identifiable as belonging to the Company.
5. CANCELLATION AND RETURNS
(a) Cancellation and returns will be agreed by the Company Director on condition that all costs and expenses incurred by the Company up to the time of cancellation and returns and all loss of profits and other loss or damage resulting to the Company by reason of such cancellation and returns will be paid forthwith by the Customer to the Company.
(b) No Goods delivered to the Customer which are in accordance with the Contract will be accepted for return without the prior written approval of the Company Director on terms to be determined at the absolute discretion of the Company Director. Goods returned without the prior written approval of the Company Director may at the Company’s absolute discretion be returned to the customer or stored at the Customer’s cost without prejudice to any right or remedy the Company may have. A 25% handling charge will also be applied to any returned goods. All credits must be taken within 12 months of credit date.
(c) Note: All cement based, special order and tinted products are non-returnable, and no refunds will be given.
(d) Any request for cancellations and/or returns must strictly be made within 14 days from the date of order in accordance with term and conditions above.
(a) All prices are unless otherwise stated quoted net ex works exclusive of VAT and are subject to fluctuation in the event of any increase in the cost of labour materials or overheads. Any increase in such costs from the time of ordering will be added to the quoted price.
(b) In the event of any alteration in specification being requested by the Customer and agreed to by the Company, the Company shall be entitled to make an adjustment of the contract price corresponding to such alteration.
(c) All prices quoted are exclusive of Carriage and all Carriage quotations are for goods delivered to one address in one operation to mainland UK by the Company’s own transport arrangements.
7. TERMS OF PAYMENT
(a) Where credit is granted by the Company to a Customer, the terms of payment shall be net cash monthly – account due and payable within 30 days from the date of invoice. The Company shall be entitled to submit its invoices with its delivery advice notes or any time thereafter save that where delivery has been postponed at the request of the Customer, then the Company may submit its invoice at any time after the goods are ready for delivery or would have been ready in ordinary course but for the request or default as aforesaid.
(b) Payment terms are net cash with order unless otherwise agreed in writing and any credit terms quoted to a Customer may notwithstanding any arrangement with the Customer be withdrawn at any time by the Company. Credit may only be granted at the absolute discretion of the Company on initial orders over the minimum value specified by the Company.
(c) Where Goods are delivered by instalments, the Company may invoice each instalment separately and the Customer shall pay such invoices in accordance with these Conditions.
(d) No disputes arising under neither Contract nor delays beyond the reasonable control of the Company shall interfere with prompt payment in full by the Customer.
(e) In the event of default in payment by the Customer either of the whole payment or any instalment under the above terms of payment, the Company shall be entitled without prejudice to any other right or remedy to suspend all further deliveries on any contract between the Company and the Customer without notice and to charge interest on any amount outstanding under the current terms of the ‘Late Payment of Commercial Debts (Interest) Act 1998’. This is currently calculated at 8% above the Bank of England Base Rate and will be reviewed periodically. The interest will be calculated from the date the payment was due. The company shall have the option of treating any outstanding balance of the contract as having been repudiated by the customer.
(f) Further to clause 5 above, the Customer accepts that all product warranties, guarantees and technical support relating to the contracts not paid as a result of late payment may be withdrawn at the discretion of the Company and made null and void until such time as payment is received by the Company without confirmation of such withdrawal in writing.
8. SPECIFICATION AND BATCH VARIATIONS
(a) The Company reserves the right to alter or change specifications of the Goods supplied within reasonable limits having regard to the nature of the Goods.
(b) The Customer will have no claim in respect of minor batch to batch variations in colour or texture or composition.
9. TECHNICAL INFORMATION AND COVERAGE
(a) The information contained in the advertising sales and technical literature issued by the Company (including the Company’s application instructions and specifiers and users guide) may be relied upon to be accurate in the exact circumstances in which it is expressed otherwise any illustrations performance details examples of applications recommendations as to use and all other technical data in such literature are based on experience and from trials under test conditions. Accordingly, the information contained in the Company’s publications is provided for general guidance only and forms no part of the Contract unless expressly agreed in writing, Customers should obtain specific
recommendations and advice from the Company regarding the uses and attributes of the Company’s product.
(b) The Customer shall have no claim in respect to under or over ordering of Goods unless a separate written guarantee is given by the Company.
10. APPLICATION INSTRUCTIONS
The Company supplies instructions for the application of the Goods and copies may be obtained on demand from the Company free of charge. Accordingly, the Customer shall have no claim against the Company arising as a consequence of the method of application.
11. SHORTAGES AND DEFECTS APPARENT ON INSPECTION
The Customer shall have no claim for shortages or defects apparent on visual inspection unless
(a) the customer inspects the Goods within three working days of arrival at its premises or other agreed destination and
(b) a written complaint is made to the Company within fourteen days of receipt of the Goods or such shorter period as the carrier’s conditions (if applicable) require specifying the shortage or defect and
(c) the Company is given an opportunity to inspect the Goods and investigate any complaint before any use is made of the Goods.
If a complaint is not made to the Company as herein provided, then the Goods shall be deemed to be in all respects in accordance with the Contract and the Customer shall be bound to pay for the same accordingly and in such circumstances the Guarantee Condition shall not apply.
12. DEFECTS NOT APPARENT ON INSPECTION
(a) The Customer shall have no claim in respect to defaults not apparent on visual inspection at the time of delivery.
(b) The Customer shall not be entitled to claim in respect of any repairs or alterations undertaken by the Customer without the prior specific written consent of the Company nor in respect of any defect arising by reason of fair wear and tear or damage due to misuse.
(c) The Company may within 30 days of receiving such a written complaint (or 60 days where the Goods are situated outside the United Kingdom) inspect the Goods and the Company if so required by the Company, shall take all steps necessary to enable the Company to do so.
13. GUARANTEE CONDITION
(a) Save as otherwise provided by the other Conditions Sections 12 to 15 of the Sale of Goods Act 1979 are to be implied into this Contract.
(b) In the event of the condition of Goods being such as might or would (subject to these Conditions) entitle the Customer to claim damages or to repudiate the Contract the Customer shall not then do so but shall first ask the Company to supply satisfactory substitute Goods, the Company shall thereupon be entitled to supply satisfactory Goods free of cost and within a reasonable time. If the Company does so supply satisfactory substitute Goods, the Customer shall be bound to accept such substituted Goods and the Company shall be under no liability in respect of any loss or damage whatsoever arising from the initial delivery of the defective Goods or from the delay before the substitute Goods are delivered.
(a) Save where the Company is shown to have failed to exercise reasonable care in the manufacture and/or supply of the Goods the Company shall not be liable in any circumstances in respect of death or personal injury and under no circumstances whatsoever shall the Company be liable for consequential loss (including removal or rectification work required in connection with the substituted Goods) loss of profits or damage to property.
(b) The Customer shall save where the Company shall have failed to exercise reasonable care in the manufacture or supply of the Goods indemnify the Company from and against all loss damage demands expenses claims actions and proceedings which are incurred by the Company or threatened demanded brought or made against the Company by any person firm or company or governmental or other authority in respect thereof together with all costs and expenses incurred in relation thereto.
(a) If the Customer shall become bankrupt or insolvent or compound with creditors or in the event of a resolution being passed or proceedings commenced for the liquidation of the Customer (other than for a voluntary winding up for the purpose of reconstruction or amalgamation) or if a Receiver or Manager is appointed of all or any part of its assets undertaking the Company shall be entitled to cancel the Contract in whole or in part by notice in writing without prejudice to any right or remedy accrued or accruing to the Company.
(b) The Customer accepts that all product warranties, guarantees and technical support relating to the contracts not paid as a result of Insolvency may be withdrawn at the discretion of the Company and made null and void until such time as payment is received by the Company without confirmation of such withdrawal in writing.
16. FORCE MAJEURE
Neither party shall be under any liability for any delay loss or damage caused wholly or in part by act of God governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its employees or not by reason of any other act matter or thing beyond its reasonable control including failure by the other party to carry out the provisions of these Conditions.
The Contract shall be governed and interpreted exclusively according to the Law of England and shall be subject to the Jurisdiction of the English Courts only.
18. CONSUMER SALES
Where a contract is for the sale of Goods to a person who neither makes this contract in the course of a business nor holds himself out as doing so, the statutory rights or obligations that arise under Section 12-15 of the Sale of Goods Act 1979 shall not be affected by these Conditions. Where a trade discount is given the Customer warrants that the transaction is not a consumer sale.
19. DATA PROTECTION & PRIVACY
Data Protection in this clause 19, the following definitions shall apply:
• ‘personal data’ means any personal data provided to us by you, or on your behalf, for the purpose of providing our products and services to you;
• ‘data protection legislation’ means all applicable privacy and data protection legislation and regulations including PECR, the GDPR and any applicable national laws, regulations and secondary legislation in the UK relating to the processing of personal data and the privacy of electronic communications, as amended, replaced or updated from time to time;
• ‘controller’, ‘data subject’, ‘personal data’, and ‘process’ shall have the meanings given to them in the data protection legislation;
• ‘GDPR’ means the General Data Protection Regulation ((EU) 2016/679); and
• ‘PECR’ means the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003).
(1) We shall be considered a data controller in relation to the personal data. We will comply with all requirements and obligations applicable to us under the data protection legislation in respect of the personal data. You shall only disclose personal data to us where:
(i) you have provided the necessary information to the relevant data subjects regarding its use (and you may use or refer to our privacy notice available at https:// www.sas-europe.com/privacy-policy for this purpose);
(ii) you have a lawful basis upon which to do so, which, in the absence of any other lawful basis, shall be with the relevant data subject’s consent; and
(iii) you have complied with the necessary requirements under the data protection legislation to enable you to do so. You agree to indemnify us and our agents in respect of any claim (including any claim for negligence) arising out of any failure by you or by any person for whom you are responsible to provide the necessary information to the relevant data subjects. This indemnity will extend to the cost of defending any such claim.
(2) We shall only process the client personal data:
(i) in order to provide our products and services to you and perform any other obligations in accordance with our relationship with you;
(ii) in order to comply with our legal or regulatory obligations; and
(iii) where it is necessary for the purposes of our legitimate interests and those interests are not overridden by the data subjects’ own privacy rights.
Our privacy notice (available at https://www.sas-europe.com/privacy-policy) contains further details as to how we may process personal data. Should you require any further details regarding our treatment of personal data, please contact SAS (Europe) Ltd, Cheriton Bishop, Exeter, Devon, EX6 6JE.